Privacy Policy

1. Who we are and scope

Lorena’s Cleaning Pro (“we,” “us,” or “our”) provides house, office and post-construction cleaning services in the San Francisco Bay Area, California. This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit lorenascleaningpro.com (the “Website”), request a quote, book a service, or communicate with us by phone, text message, email or social media.

By using the Website or contacting us, you acknowledge this Policy. If you do not agree, please do not use the Website.

2. Information we collect

Information you provide to us

When you submit our online quote request form or contact us, we may collect:

• Contact details: your name, phone number and ZIP code, and any message you write.
• Service details: how often you want service, number of bedrooms and bathrooms, type of cleaning (such as standard, deep, move-out, post-construction or vacation rental), requested extras, and your timeline.
• Booking and access details: if you book with us, information needed to perform the service, such as the service address and instructions about keys, lockboxes, alarms and pets.
• Communications: the content of emails, text messages, calls and social media messages you send us.

Information collected automatically

When you use the Website, we and our service providers may automatically collect technical information such as your IP address (and the approximate location it indicates), browser and device type, operating system, pages viewed, links clicked, referring page and the date and time of your visit. Some of this is collected using cookies and similar technologies (see Section 5).

Information we do not ask for

Our quote form does not ask for Social Security numbers, government ID numbers or financial account numbers. Please do not include sensitive information in the “Message” field or in your messages to us.

3. How we use information

We use personal information to:

• respond to your inquiries and prepare, send and follow up on quotes;
• schedule, perform, manage and improve our cleaning services, including arranging access to your property;
• communicate with you about your quote, booking and service, including follow-up if an issue needs to be corrected;
• operate, secure, maintain and improve the Website and understand how it is used;
• send promotional messages where permitted by law and, where required, with your consent;
• comply with legal obligations, resolve disputes and enforce our agreements; and
• detect, prevent and respond to fraud, abuse or security incidents.

4. Calls, text messages and email

If you give us your phone number or email address, you agree that we may contact you about your quote request, booking and services by phone call, text message (SMS) and email.

• Text messages: Message and data rates may apply. You can opt out of text messages at any time by replying STOP; reply HELP for help. Message frequency varies. Consent to receive marketing texts is not a condition of purchasing any service.
• Email: You can unsubscribe from promotional emails by using the unsubscribe link or by contacting us. We may still send messages about your quote or service.
• Mobile information: We do not share mobile phone numbers or text-messaging opt-in information with third parties for their own marketing purposes.

5. Cookies and analytics

Cookies are small files stored on your device. We use cookies and similar technologies that are necessary for the Website and its forms to work. We may also use analytics and advertising technologies, such as tools offered by Google or Meta, to understand Website traffic and measure the performance of our marketing. These providers may set their own cookies and collect information under their own privacy policies.

You can control cookies through your browser settings, including blocking or deleting them, although some parts of the Website may not work properly. You can also use industry opt-out tools such as those offered by the Digital Advertising Alliance and the Network Advertising Initiative, and the ad and analytics settings provided by Google and Meta.

Do Not Track: There is no uniform standard for browser “Do Not Track” signals, and the Website does not currently change its practices in response to them. We will honor opt-out preference signals, such as Global Privacy Control, to the extent required by applicable law.

6. Third-party services

The Website relies on third-party services that may receive information about your visit or the information you submit. Based on our review of the Website, these include:

• WordPress and Elementor, which power the Website, and our web hosting provider;
• Form software used to process quote requests, which delivers submissions to us by email or through our business systems;
• Google Fonts, which may receive your IP address when fonts load;
• Google Maps, which is embedded on the Website and is subject to Google’s Privacy Policy;
• Social media platforms (Facebook and Instagram) that we link to. Their own policies apply when you visit or interact with them; and
• Analytics and advertising providers, as described in Section 5.

We are not responsible for the privacy practices of third parties. We encourage you to read their policies.

7. How we share information

We may disclose personal information:

• To service providers that help us run the Website and our business (such as hosting, form processing, communications, scheduling and analytics providers), which may use the information only to provide those services to us;
• To our team members and any subcontractors who need it to schedule and perform your cleaning;
• For legal reasons, such as to comply with law, respond to lawful requests, protect rights, safety and property, or enforce our terms;
• In a business transaction, such as a merger, acquisition or sale of assets; and
• With your direction or consent.

We do not sell your personal information for money. Some advertising or analytics technologies described in Section 5 may be considered “sharing” under California law. You can opt out as described in Sections 5 and 10.

8. Security and retention

We use reasonable administrative, technical and physical measures designed to protect personal information, including serving the Website over HTTPS. However, no website or method of transmission is completely secure, so we cannot guarantee absolute security.

We keep personal information only as long as reasonably necessary for the purposes described in this Policy, including to provide services, resolve disputes, keep business and tax records, and comply with law. When information is no longer needed, we delete or de-identify it.

9. Your choices

• Access, correct or delete: contact us using the details in Section 13.
• Text messages: reply STOP at any time.
• Email: use the unsubscribe link in promotional emails.
• Cookies: adjust your browser settings (see Section 5).

10. California privacy rights

This section applies to California residents. To the extent the California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CCPA”), applies to us, you have the rights described below.

Categories of personal information we collect

Your rights

• Right to know the categories and specific pieces of personal information we collected about you, the sources, the purposes, and the categories of recipients;
• Right to delete personal information we collected from you, subject to legal exceptions;
• Right to correct inaccurate personal information;
• Right to opt out of the sale or sharing of personal information (we do not sell personal information; see Section 7);
• Right to limit the use of sensitive personal information (we do not collect it intentionally or use it beyond what the law permits); and
• Right to non-discrimination for exercising these rights.

How to make a request

Email us at contact@lorenascleaningpro.com or call (415) 528-9305 and tell us which right you wish to exercise. We will need to verify your identity, for example by matching information you provide with information we already hold. An authorized agent may submit a request on your behalf with your written permission. We will respond within 45 days, and may extend by an additional 45 days where reasonably necessary, in which case we will let you know.

California “Shine the Light”

California Civil Code § 1798.83 permits California residents to request information about disclosures of personal information to third parties for their direct marketing purposes. We do not disclose personal information to third parties for their direct marketing purposes.

11. Children’s privacy

The Website and our services are intended for adults. We do not knowingly collect personal information from children under 16. If you believe a child has provided us personal information, please contact us and we will delete it.

12. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and revise the “Last updated” date above. Material changes will be highlighted where required by law. Your continued use of the Website after an update means you accept the revised Policy.

13. Contact us