Terms of Use

1. Acceptance of these Terms

These Terms of Use (“Terms”) govern your access to and use of lorenascleaningpro.com (the “Website”) and your requests for quotes and services from Lorena’s Cleaning Pro (“we,” “us,” or “our”), a cleaning company serving the San Francisco Bay Area, California. By using the Website, requesting a quote or booking a service, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the Website.

You must be legally able to enter into a binding contract to request or book services. If you are using the Website on behalf of a business, you confirm that you have authority to bind that business.

2. Use of the Website

You may use the Website for lawful purposes only, to learn about our services and to contact us. You agree not to:

• submit false, misleading or another person’s information, or impersonate anyone;
• interfere with or disrupt the Website, its servers or security features;
• use bots, scrapers or automated means to access the Website or submit forms, except as permitted by law;
• attempt to gain unauthorized access to any part of the Website or related systems;
• upload malicious code or send spam or unsolicited promotions through our forms or contact details; or
• use the Website in any way that violates applicable law or the rights of others.

3. Quote requests

Requesting a quote through the Website, by phone, text or email is free. A quote or estimate is based on the information you provide, such as home size, number of bedrooms and bathrooms, type of cleaning, frequency, extras and timeline. Please provide accurate and complete information.

A quote is not a guarantee of service or availability. A booking exists only after we confirm it with you. If the condition or size of the property, or the services you need, differ from what you described, we may need to adjust the quote, and we will let you know about any adjustment before the work proceeds.

4. Service information

The Website describes our services, such as Regular, Deep, Maintenance, Move In-Out, Office, Post-Construction and Carpet Cleaning, and optional extras. These descriptions are general and for informational purposes. The exact tasks included in your cleaning will be as agreed in your quote or booking confirmation. Service areas and availability may change, and we may decline or reschedule a request that we cannot reasonably accommodate.

5. Bookings and scheduling

Once you accept a quote and we confirm a date and time, we will perform the agreed services at the confirmed address. You can ask about one-time visits or recurring service (for example weekly, every two weeks or monthly). Arrival times may be affected by traffic, weather or earlier appointments, and we will communicate with you if there is a delay.

You do not need to be home during the service if we have a safe way to enter, such as a key copy or lockbox. Our office can arrange key drop-off or pick-up, as agreed with you.

6. Your responsibilities

To help us deliver a good result, you agree to:

• provide accurate contact, address and property information;
• tell us your priorities and any instructions about pets, keys, alarms or areas that need special care;
• tidy and put away personal items, valuables and breakable items before the cleaning;
• ensure we have safe access to the property, utilities needed for cleaning, and a safe working environment; and
• let us know promptly if you have any concern about the service.

7. Pricing and payment

Prices are provided in your quote or booking confirmation. Payment terms, accepted payment methods and due dates are those communicated to you before the service. We will not charge for anything that was not agreed with you, other than as described in Section 3 when the scope of work changes.

8. Cancellations and rescheduling

If you need to cancel or reschedule, please contact us as soon as possible by phone, text or email so we can adjust our schedule. The cancellation and rescheduling terms that apply to you are those communicated in your quote or booking confirmation.

9. Satisfaction guarantee

We want you to be happy with your cleaning. If you are not satisfied with the work, please contact us as soon as possible after the service and describe the issue. We will correct it at no extra charge. This guarantee is limited to correcting cleaning that did not meet the agreed scope and does not create any other warranty.

If you believe an item was damaged during the service, please notify us promptly so we can review it in good faith.

10. Communications

By giving us your phone number or email address, you agree that we may contact you about your quote, booking and services by phone, text message and email, as described in our Privacy Policy. Message and data rates may apply. You may opt out of text messages by replying STOP.

11. Intellectual property

The Website and its content, including text, graphics, logos, images, design and layout, are owned by or licensed to Lorena’s Cleaning Pro and are protected by copyright, trademark and other laws. “Lorena’s Cleaning Pro” and our logo are our trademarks. You may view and print pages for your personal, non-commercial use. You may not copy, modify, distribute, sell or create derivative works from the Website or its content without our prior written permission.

If you send us information, messages or feedback, you grant us a non-exclusive, royalty-free right to use it to respond to you, provide our services and improve our business. We will handle personal information as described in our Privacy Policy.

12. Third-party links and services

The Website may link to or embed third-party websites and services, such as social media platforms and maps. We do not control them and are not responsible for their content, policies or practices. Your use of them is at your own risk and subject to their terms.

13. Disclaimers

The Website is provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Website will be uninterrupted, error-free or free of harmful components, or that its content is complete or current. Nothing in these Terms limits any rights you have under the guarantee described in Section 9 or that cannot be waived under applicable law.

14. Limitation of liability

To the fullest extent permitted by law, Lorena’s Cleaning Pro and its owners, employees and contractors will not be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data, arising from your use of the Website or our services. Our total liability for any claim relating to the Website or services will not exceed the amount you paid us for the service giving rise to the claim.

Nothing in these Terms limits liability that cannot be limited under California law, including liability for fraud, willful misconduct or gross negligence. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

15. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless Lorena’s Cleaning Pro and its owners, employees and contractors from claims, losses and expenses (including reasonable attorneys’ fees) arising from your misuse of the Website, your violation of these Terms, or inaccurate information you provide.

16. Governing law and disputes

These Terms are governed by the laws of the State of California, without regard to conflict-of-law rules. If a dispute arises, please contact us first so we can try to resolve it informally. If it cannot be resolved, you agree that the state or federal courts located in California will have jurisdiction, except where applicable law requires otherwise.

17. Changes to these Terms

We may update these Terms from time to time. The updated version will be posted on this page with a revised “Last updated” date. Your continued use of the Website after changes means you accept the updated Terms. Changes do not affect a service you have already booked, unless law requires otherwise.

18. General

If any part of these Terms is found unenforceable, the remaining parts will stay in effect. Our failure to enforce a provision is not a waiver. These Terms, together with our Privacy Policy and any written quote or booking confirmation, are the entire agreement between you and us about the Website and services. You may not assign these Terms without our consent; we may assign them in connection with a business transfer.

19. Contact us